We are recruiting for a Contracts Manager for our client in Newbury!
Role Outline & Tasks:
- Working with other Contracts Managers to assist with the day to day management of a range of public/private sector customers including local councils, utility companies and IT asset management providers.
- Manage a portfolio of high value/profile public & private sector customers across different customer profiles, contract types and business sectors:
- Customer & Contract Management – the successful candidate will need to handle a wide range of customer recycling/processing order requirements in a fast paced, dynamic environment.
- Input into pricing, cost estimates, issue/query identification and resolution with customers and our senior managers.
- Assisting with raising/managing Purchase Orders (SAP).
- Participating in final invoicing approvals, processing and resolving customer, financial and operational queries.
- Booking 3rd party Transport & ensuring all documentation is accurate/timely.
- Assist the Senior Managers with internal monthly sales and financial reporting.
Skills & Experience Required:
- Customer Liaison - experience in customer/account level operational and management reporting, issue escalation & resolution with senior customer leads, internal stakeholders & our management team.
- Customer Requirements Gathering & Order Fulfilment – ability to process high volume of varied customer orders/requirements across a range of customer and contract types - capturing and processing customer requirements for IT, electrical and environmental waste recycling in line with our customer contracts.
- Minimum of 5 years’ experience working in a Contracts Management, Commercial Operations or Account Management roles.
- Financial Operations – experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing and query handling/resolution.
- SAP – understanding of basic Financial Accounting modules and financial software/SAS platform.
- Experience working with MS Office Suite – Excel, Word & Outlook.
- The Contracts Manager will also need to have experience in internal, management, financial reporting to a range of stakeholders including senior management, finance, compliance and recycling operations.
Personal Attributes
- Proven experience in managing and developing new and existing customer accounts.
- Strong communication skills both verbal and written.
- Strong time management skills and ability to multitask & prioritise workflow/tasks
- Excellent negotiation and problems solving skills.
- Ability to influence and communicate effectively at all levels and across different stakeholders.
- Performance Management & Results Orientated – ability to identify, communicate and propose solutions to a wide range of customer issues with senior managers.
Salary - £40,000 Depending on experience
Full Time Office Based – 8-00-17-00 Mon – Fri. ( Please note this is note a hybrid/from home working role )
Abacus supports the Employer Pays Principal and no recruitment feeswill ever be charged to the workers by Abacus Employment Services
Jobref - INDNEW